Akbank’s core business is banking activities, consisting of corporate and investment banking, commercial banking, SME banking, consumer banking, payment systems, treasury transactions and private banking, and international banking services. In addition to conventional banking activities, the Bank also conducts insurance agency operations through its branches, on behalf of Ak Insurance and AvivaSA Pensions and Life Insurance.
With a strong and extensive domestic distribution network of 770 branches staffed by more than 12 thousand employees, Akbank operates from its headquarters in Istanbul and 21 regional directorates across Turkey. In addition to providing services at branch locations, its traditional delivery channel, Akbank also serves close to 18 million customers via the Akbank Internet Branches, Akbank Mobile, the Call Center, 5,000 ATMs and more than 600 thousand POS terminals as well as other high-tech channels.
Delivering the banking of future today with its advanced technology investments, Akbank has launched a new transformation initiative that will give a new path forward to the industry, on its 70th anniversary. With its reliable, dynamic, lean, innovative and people-oriented approach, Akbank has offered all technological advances to its customers, and implemented this new banking model at 314 branch locations as of 2019.
In 2018, in order to offer customers high-tech solutions, Akbank launched high added value, pioneering projects for the industry. These include login to Akbank Mobile with face-recognition technology, money transfer and cell phone bill payment with Chatbot, Robotic Process Automation, and international money transfer through collaboration with Ripple and Blockchain infrastructure.
Akbank continued to win major awards in 2018, a year when many banks felt squeezed by the global economic environment. In an important achievement for the Turkish banking sector, Akbank won “Turkey’s Best Bank” award from Euromoney, Global Finance.
In addition to these accomplishments, for the seventh time in a row, the international brand rating firm Brand Finance named Akbank “Turkey’s Most Valuable Banking Brand” in 2018.
Committed to creating sustainable value for Turkey’s economy, Akbank expanded its total loan portfolio in 2019 to TL 269 billion, of which TL 227 billion is cash loans. This reporting year, the support provided to the real sector through SME loans and corporate loans amounted to TL 223 billion.
With its capital increase decision in December 2018, Akbank further bolstered its already strong financial structure, created additional capacity for growth in the coming periods, and sharpened its competitive edge in the market. This crucial step was an important confirmation of Akbank shareholders’ trust in our country and economy. As a result of this transaction, Turkey saw foreign direct investment inflow of USD 210 million at the beginning of 2019. In the face of global uncertainties, the Bank’s capital adequacy ratio, which was already very high, has risen by about 80 basis points. Additional capacity has also been created for growth in the coming year.
Akbank conducts overseas business operations through its subsidiary in Germany (Akbank AG) and a branch in Malta. The Bank introduced AkÖde mobile app and prepaid card to offer practical, swift and creative solutions for the financial needs of non-Bank clients and youth with a strong systems infrastructure. Non-banking financial services, capital markets and investment services are undertaken by the Bank’s affiliates Ak Investment, Ak Asset Management and Aklease.
As one of the most committed supporters of contemporary art in Turkey, Akbank engages in a wide variety of arts and culture activities with the aim of making art more accessible. Akbank is a visionary bank that makes social investments in many diverse areas, including jazz, theater, contemporary arts as well as environmental protection such as the Carbon Disclosure Project, for the advancement of society.
Some 51.2% of Akbank’s shares are listed on Borsa Istanbul. Overseas, the Bank’s Level 1 ADR depository receipts are traded on the US OTC market. Akbank’s market capitalization stood at USD 7.1 billion as of December 31, 2019.